Terms & Conditions

1. Acceptance of Terms

By accessing or using our website, products, or services (collectively, the “Service”), you agree to these Terms & Conditions (“Terms”). If you use the Service on behalf of an organization, you represent that you have authority to bind that organization. If you do not agree, do not use the Service.

2. Accounts

Some sender and account-management features require an account, but readers may often access shared documents without creating one. Accounts may use supported authentication methods, including email and password or Google sign-in where configured. You are responsible for all activity under your account and for maintaining the confidentiality of your login credentials. We may suspend or terminate accounts that violate these Terms or pose security risks.

3. User Content

You retain ownership of documents you upload or paste, reader notes, bookmarks, checkpoint responses, and other content you intentionally submit (“User Content”). By submitting or storing User Content, you grant Pentathlos a limited, non-exclusive license to host, process, reproduce as technically necessary, display, and transmit that content only as needed to operate, secure, maintain, and improve the Service. We may allow our service providers to process User Content only as needed to provide those services to us.

When a sender shares a document, this license permits us to deliver and display the document to the recipients the sender chooses. When a reader explicitly shares a note with the sender, it permits us to transmit and display that note to the sender. Sharing through the Service does not grant us permission to publish customer documents or reader notes to the public.

Senders must have the right to upload and share their documents and are responsible for the lawful use of recipient names and email addresses. Senders may only assign or send material where permitted. Unique recipient and share links may grant access to documents and should be provided only to appropriate recipients and handled accordingly.

You agree not to upload content that is illegal, defamatory, infringing, or that violates the rights of others. We reserve the right to remove or disable access to any content that violates these Terms.

4. Reading Activity & Evidence

The Service may record interactions such as link or session access, reading position and progress signals, completion, checkpoint responses, acknowledgment, timestamps, and document or version identity. These records reflect interactions with the Service. They do not guarantee human attention, comprehension, that every word was read, or legal or regulatory compliance.

5. Acceptable Use

You may not use the Service to interfere with, damage, or disrupt systems or networks, to reverse-engineer the platform, to scrape data at scale, or to gain unauthorized access to any account or information. Abuse of the platform or attempts to circumvent restrictions may result in termination.

6. Service Changes

We may modify, suspend, or discontinue parts of the Service at any time, with notice where reasonably possible. We are not liable for such changes where they are necessary, lawful, or commercially reasonable.

7. Subscriptions & Billing

• Paid subscriptions and one-time campaign purchases are processed securely through Stripe Checkout.
• Recurring subscription products renew automatically unless canceled before the renewal date.
• One-time campaign purchases do not renew and do not create a subscription.
• Taxes may apply depending on your jurisdiction.
• Refunds are handled at our discretion, unless required by law.
• For billing inquiries, contact support@read-crumbs.com.

8. Third-Party Services

The Service relies on third-party infrastructure, payment, authentication, email, storage, analytics, monitoring, and security providers. Some providers or features, including analytics, may be used only where configured. Those services are governed by their own terms and privacy policies. Pentathlos is not responsible for their actions or omissions.

9. Intellectual Property

All software, design, and content of the Service—excluding User Content—are the property of Pentathlos Solutions or its licensors. You receive a limited, non-transferable license to use the Service for its intended purposes in accordance with these Terms.

10. Feedback

If you submit feedback, ideas, or suggestions, you grant Pentathlos a perpetual, irrevocable, royalty-free license to use them for any purpose without restriction or obligation.

11. Disclaimers

12. Limitation of Liability

To the maximum extent permitted by law, Pentathlos and its affiliates shall not be liable for any indirect, incidental, consequential, special, or punitive damages, or any loss of profits, revenue, data, or goodwill arising from or related to your use of the Service. In all cases, our total liability shall not exceed the amount you paid to Pentathlos in the 12 months preceding the claim.

13. Indemnification

You agree to defend, indemnify, and hold harmless Pentathlos, its officers, employees, and affiliates from any claims, damages, or expenses arising out of your content, your use of the Service, or your violation of these Terms.

14. Termination

You may stop using the Service at any time. We may suspend or terminate access if you violate these Terms or pose a risk to the platform or others. Upon termination, your right to use the Service ceases immediately. Content and records may be retained or deleted in accordance with our Privacy Policy, including retention of certain acknowledgment evidence as a sender’s record.

15. Governing Law & Jurisdiction

These Terms are governed by the laws of the State of Ohio and applicable United States federal law, without regard to conflicts of law. Exclusive jurisdiction and venue shall be in state or federal courts located in Franklin County, Ohio.

16. Changes to Terms

We may update these Terms periodically. The “Effective date” will reflect the latest revision. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.